We are recruiting for an administrator to join us whilst working towards a Business Administration level 3 or 4 qualification with Wiltshire College.
Main Job Activities
- Answering, screening and forwarding incoming phone calls, take messages, making appointments and advising clients on administrative processes and preparation for meetings with fee earners
- Managing own workload and liaise with assigned fee earners to ensure efficient execution of work is achieved at all times
- Accurately and quickly transcribing, word process, type and prepare documents as required including letters, forms, standard documents, briefs and settlement agreements, and prepare same for issue as necessary
- Dealing with our email inbox and filtering enquiries. Forwarding enquiries to the relevant fee earners and arranging follow ups where relevant
- Taking enquiries
- Word processing
- Maintaining files
- Social media postings
- Assisting solicitors with their cases
File management including:
- Opening new files, including client ID Checks
- Maintaining current files in neat order ensuring all required documentation is completed and filed
- Closing files on completion and archiving files
- Liaising with third parties including Counsel, Acas and other solicitors where required.
- Arranging conferences and meetings as requested
- Preparing and sorting incoming and outgoing post and arranging collection / deliver of same
- Assisting fee earners with any following up on enquiries
- Social Media postings including on Linkedin, Twitter and Facebook and writing of articles for our website
- Recording of all cheques and cash received into the office, either by post or in person in accordance with the Firms accounts procedures and SRA rules
- Any other such duties as the relevant fee earners ask from time to time
- To work at all times in accordance with the policies and practices of the firm and complying with the relevant statutory bodies including the SRA and accounting rules
Desired skills
- Good interpersonal skills and smart appearance
- Good organisational skills and ability to deal with routine tasks without supervision
- Strong IT Skills: adaptability to information systems quickly, ability to learn how to use case management systems effectively
- Clear and concise communication
- Courteous, considerate and respectful to clients and other members of the team
- Solid communication skills both written and verbal
Personal qualities
- Hard working
- Committed
- Multi-tasker
- Team player
- Clear and concise communication skills
Desired qualifications
Candidates are asked to undertake a specific aptitude test and GCSE or equivalent grades A* to C (9-4) in maths, English.
Apprenticeship summary
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Wage: £9.50 per hour – we are a Real Living Wage employer.
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Working week: Monday – Friday 9.00am – 5.00pm
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Expected duration: 21 months
Future prospects
On completion of the apprenticeship a full-time position as an office administrator or paralegal is available.
