We are  recruiting for an administrator to join us whilst working towards a Business Administration level 3 or 4 qualification with Wiltshire College.

 

Main Job Activities

  • Answering, screening and forwarding incoming phone calls, take messages, making appointments and advising clients on administrative processes and preparation for meetings with fee earners
  • Managing own workload and liaise with assigned fee earners to ensure efficient execution of work is achieved at all times
  • Accurately and quickly transcribing, word process, type and prepare documents as required including letters, forms, standard documents, briefs and settlement agreements, and prepare same for issue as necessary
  • Dealing with our email inbox and filtering enquiries. Forwarding enquiries to the relevant fee earners and arranging follow ups where relevant
  • Taking enquiries
  • Word processing
  • Maintaining files
  • Social media postings
  • Assisting solicitors with their cases

File management including:

  • Opening new files, including client ID Checks
  • Maintaining current files in neat order ensuring all required documentation is completed and filed
  • Closing files on completion and archiving files
  • Liaising with third parties including Counsel, Acas and other solicitors where required.
  • Arranging conferences and meetings as requested
  • Preparing and sorting incoming and outgoing post and arranging collection / deliver of same
  • Assisting fee earners with any following up on enquiries
  • Social Media postings including on Linkedin, Twitter and Facebook and writing of articles for our website
  • Recording of all cheques and cash received into the office, either by post or in person in accordance with the Firms accounts procedures and SRA rules
  • Any other such duties as the relevant fee earners ask from time to time
  • To work at all times in accordance with the policies and practices of the firm and complying with the relevant statutory bodies including the SRA and accounting rules

Desired skills

  • Good interpersonal skills and smart appearance
  • Good organisational skills and ability to deal with routine tasks without supervision
  • Strong IT Skills: adaptability to information systems quickly, ability to learn how to use case management systems effectively
  • Clear and concise communication
  • Courteous, considerate and respectful to clients and other members of the team
  • Solid communication skills both written and verbal

Personal qualities

  • Hard working
  • Committed
  • Multi-tasker
  • Team player
  • Clear and concise communication skills

Desired qualifications

Candidates are asked to undertake a specific aptitude test and GCSE or equivalent grades A* to C (9-4) in maths, English.

 

Apprenticeship summary

  • Wage:  £9.50 per hour – we are a Real Living Wage employer.

  • Working week: Monday – Friday 9.00am – 5.00pm

  • Expected duration: 21 months

Future prospects

On completion of the apprenticeship a full-time position as an office administrator or paralegal is available.

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